Your Central Hub for Customer Success
Simplify customer support with unified ticket management, real-time live chat, AI-driven automation, and actionable analytics — all designed to deliver faster resolutions and superior customer experiences.
Streamline Every Customer Interaction
Manage all conversations and tickets from a single dashboard — saving time, reducing chaos, and improving response times across all channels.
Ticket Management
Create, assign, and track tickets with SLA-based prioritization and automated reminders to ensure timely resolution.
Live Chat Integration
Engage instantly with customers on your website or app in real-time with seamless integration across platforms.
AI-Powered Automation
Leverage advanced AI to instantly reply to common questions and route complex issues — available 24×7.
Analytics & Insights
Get comprehensive analytics on performance metrics, response rates, and ticket resolution trends with actionable insights.
Ticket Automation
Automatically route tickets to the right agents and teams to minimize delays and maximize efficiency.
Define conditions for automatic ticket routing based on type, priority, agent skills, and workload.
Distribute work evenly among agents based on capacity, expertise, and current workload.
Track and enforce service level agreements with real-time alerts and comprehensive reporting.
Reallocate unhandled or overdue tickets automatically to available agents with appropriate skills.
Customer Support CRM Features
Comprehensive tools designed to streamline your customer service operations and deliver exceptional support experiences
Omnichannel Conversations That Connect
Manage chats from multiple platforms like WhatsApp, Web, and In-app — all inside one unified inbox.
WhatsApp Integration
Reply and automate directly using official WhatsApp APIs.
Story & Menu Chat
Engage interactively using story-based or menu-driven chat flows.
Cross-Platform Sync
Integrate support from web, mobile, and third-party CRMs seamlessly.
Email & Manual Tickets
Convert emails and manual entries into support tickets automatically.
Stay Informed. Stay Ahead.
Deliver faster, smarter, and more personalized support with automation and real-time insights.
Omnichannel Support
Manage customer queries from WhatsApp, email, and chat — all in one unified inbox.
Smart Automation
Automate ticket assignment, follow-ups, and responses to save time and boost efficiency.
Performance Analytics
Track resolution times, agent productivity, and customer satisfaction with insightful reports.
Ready to Deliver Exceptional Customer Support?
Experience how Assist Buddi can transform your support operations today.
